Frequently Asked Questions

 A: An urgent care center is a medical facility that provides immediate medical attention for non-life-threatening conditions when your primary care doctor is unavailable or it's after regular office hours.

We welcome walk-in patients and do not make appointments.

Our holiday hours can be found here.  We post any unforeseen closings on our Facebook page such as emergencies or inclement weather.

You will need to bring your identification, insurance card, a list of current medications, any relevant medical records or test results, and payment information (if applicable). 

 If you have an Outpatient Order from your healthcare provider, simply bring it with you when you visit Faster Care. Our medical team will review the order and ensure that the requested tests or procedures can be performed at our facility.  

After the tests or procedures are completed, we will provide you with the results. You can then share these results with your healthcare provider, who can use them to inform your ongoing care and treatment.

We strive to accommodate individuals with Outpatient Orders, making it convenient for them to receive the necessary medical services at Faster Care. Our goal is to support the continuity of care and collaboration with healthcare providers.

  Healthcare professionals assess patients' symptoms, medical history, and vital signs to assign them into categories such as emergent, urgent, or non-urgent. Patients with life-threatening conditions are seen immediately, followed by those with serious symptoms. Non-urgent cases may experience longer wait times as more urgent cases are attended to first. It's important to note that we strive to have all patients seen within 30 minutes or less, ensuring timely care based on the severity of each patient's condition.

Yes, we accept most major South Carolina insurances, including most Aetna, Blue Cross Blue Shield, Cigna, Medicare Part B, United Supplemental to Medicare only, and Tricare plans. We strive to make our services accessible to a wide range of patients. 

 No, we do not accept any form of Medicaid or dual plans at this time. However, we accept most major insurances, as mentioned earlier. 

 Yes, in urgent care, it is standard practice to collect all estimated copays, deductibles, and coinsurances at the time of service. These financial obligations are typically determined by your insurance plan and are the portion of the medical expenses that you are responsible for. Collecting these payments upfront helps ensures a smooth billing process.

Yes, at Faster Care, we accept Self Pay patients. We understand that not everyone has insurance coverage or prefers to pay out of pocket for their medical services. If you choose to pay as a Self Pay patient, payment is required in full at the time of service.   

If you require an itemized bill for Self Pay services, our billing department will be happy to assist you. Simply let our team know, and they will provide you with a detailed breakdown of the charges incurred during your visit.

We believe in providing affordable and accessible healthcare to all individuals, regardless of insurance status. Our Self Pay option ensures that you can receive the medical care you need, with payment made directly at the time of service.

Identification and Medical Records: The SSN helps accurately identify and differentiate individuals with similar names or demographics. It ensures that your medical records are correctly associated with your identity, avoiding any potential mix-ups.

Insurance Verification: Providing your SSN allows the Urgent Care center to verify your insurance coverage accurately. It helps confirm your eligibility for insurance benefits and assists in processing insurance claims on your behalf.

Billing and Financial Responsibility: Your SSN is used to establish and track your financial responsibility for the services received at the Urgent Care center. It helps ensure accurate billing and payment processing for any co-pays, deductibles, or fees associated with your visit.

Compliance with Legal Requirements: Healthcare providers, including Urgent Care centers, are subject to various legal and regulatory requirements. These may include reporting certain medical treatments or services to government agencies or complying with anti-fraud measures. The collection of your SSN helps meet these obligations.

Coordination of Care: If you have existing medical records or history that need to be accessed for continuity of care, your SSN can assist in retrieving and consolidating relevant information from other healthcare providers or facilities.

It's important to note that Urgent Care centers prioritize the privacy and security of patient information. We are bound by laws such as the Health Insurance Portability and Accountability Act (HIPAA), which safeguard the confidentiality of personal health information. 

At Faster Care, we understand the importance of timely payments to maintain the sustainability of our services. After 90 days, if a balance remains unpaid, the following steps will be taken:

a) Late Payment Fee: An additional $50 late payment fee will be added to the outstanding balance. This fee helps cover administrative costs associated with managing overdue accounts.

b) Collections Agency Referral: If the balance, including the late payment fee, remains unpaid after the additional 14-day period, we may refer the account to a collections agency. The involvement of a collections agency is a standard procedure to facilitate the collection of unpaid balances.

 It's important to note that if you were in an auto accident, you should seek immediate medical attention. At Faster Care, we do see patients who have been in auto accidents, but we do not file medical insurance claims for liability. Therefore, you would need to Self-pay for your medical care at the time of service. We understand that accidents can be stressful and we will do our best to provide compassionate and thorough care to help you on the road to recovery. 

 
Yes, if you have sustained an injury inside a business, we can still provide medical care for you at Faster Care. We understand that accidents can happen anywhere, and our goal is to ensure that you receive the necessary medical attention and treatment. Whether it's a slip and fall, an injury caused by equipment, or any other type of accident, our medical professionals are here to help. Please note that we do not handle liability claims or file insurance for such cases, Therefor, full payment for the medical services would be required at the time of service. If you require an itemized bill for Self Pay services, our billing department will be happy to assist you. Simply let our team know, and they will provide you with a detailed breakdown of the charges incurred during your visit. Our priority is your well-being, and we are committed to providing quality care for your injury. 

Notify your employer about the injury as soon as possible. If your employer is agreeable to you being seen at Faster Care for your injuries they must complete the required Worker's Compensation form available in office on under the forms tab of this website. The form must be returned to us before we are able to begin treatment. 

Providers are available to perform DOT physicals from Monday to Friday.   On Saturdays, it is necessary to call ahead to confirm the availability of providers for DOT physicals.